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Return, Refund & Exchange Policy

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Return Refund & Exchange

72 hours Replacement Guarantee

Indosuits.com offers you Replacement within 72 hours from the time of shipment received by the buyer from Indosuits.com. This means that within 72 hours from the date of shipment received, buyer can ask for replacement of the product or products received subjects to following terms and conditions:

  • You can ask for replacement of product(s) in case of any manufacturing defect viz. if the product is miss-colored/wrong product received other than the ordered one then the same product(s) will be shipped to you as a replacement for the defective product(s).Buyer must comply to our customer care by mailing images of the damage on the procured product(s) from Indosuits.com
  • Replacement can be for the entire product(s) or part(s) of the product subject to availability of the same with Indosuits.com and notification of the same within 72 hours from the date of delivery. 
  • Replacement is offered for the product(s) sold by Indosuits.com only.

Disclaimer on 72 hours Replacement Guarantee:

  • Any decision on 72 hours Replacement Guarantee on the Product(s) sold by Indosuits.com is at the sole discretion of Indosuits.com and decision Indosuits.com shall be final and binding.
  • Indosuits.com reserves the right to withdraw from 72 hours Replacement Guarantee at any time without giving any intimation of whatsoever nature.
  • The terms of warranty and replacement are governed by manufacturer, Designer & Supplier of the product and Indosuits.com cannot act outside the preview of decision provided by manufacturer.
  • Due to Import and Export regulations and restrictions, Indosuits.com is unable to extend its Returns Policy for any items sourced outside of India. 

Points to Note in Regard to 72 hours Replacement Guarantee:

  • You can contact our Customer Care (care@Indosuits.com) before initiating the return. Indosuits.com may arrange courier pick-up for the customer depending on the location or Indosuits.com will instruct the customer on the process of returning the product.
  • Before accepting shipment, kindly ensure that the Indosuits.com or its partner's packaging is not damaged or tampered. If the customer observes the package is damaged or tampered, he or she should refuse to accept delivery and mail Indosuits.com customer care and we request to keep your order id handy while calling as our customer care executive may ask for it.
  • In cases, where the order delivered is in damaged condition or the contents are missing, customer must inform Indosuits.com within 24 hours of delivery of the order and if the customer is unable to do so, then there shall be no liability of Indosuits.com to replace the order.
  • Opened packages will be accepted for returns only in cases where an incorrect product(s) has been shipped to customer.
  • Indosuits.com will refund the cost of the returned item. Please note that Indosuits.com will provide a refund facility only for product(s) ordered from the Indosuits.com website.
  • The customer needs to return any product(s) bought from Indosuits.com within a period of 72 hours from the receipt of the shipment.
  • Indosuits.com does not accept any returns after 72 hours of receiving the shipment.

Refund Policy:

  • The amount would be refunded within 7-21 working days (excluding Saturday and Sunday) from the date of cancellation. Please check your bank statement thoroughly to make sure that you have received your refund amount.  
  • No refunds in case of Stitched or Customized or Tailored Items.
© 2015 IndoSuits